1. Introduction
Welcome to Trato Dealer Pro (operated by TratoMart, accessible at tratomart.in). We provide an automotive dealership management, inventory tracking, customer relationship management, and invoice/billing software platform designed for automobile dealers, brokers, and businesses.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and business information when you use our Android mobile application (Trato Dealer Pro) and associated online services hosted on tratomart.in.
By downloading, accessing, or using the Trato Dealer Pro application, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
A. Information You Directly Provide
- Account & Dealership Profile: User name, dealership/business name, registered email address (tratomart@gmail.com or your business email), mobile phone number, physical dealership address, and business registration details.
- Vehicle & Inventory Records: Vehicle specifications (make, model, variant, year, registration number, VIN/chassis number, price, odometer reading, inspection notes, and uploaded photographs).
- Customer & Transaction Details: Customer name, phone number, address, sale agreements, transaction amounts, invoices, and financing details entered into the system.
- Uploaded Documents: Vehicle Registration Certificates (RC), insurance documents, customer KYC documents, invoices, and receipts.
B. Automatically Collected Device & Diagnostic Data
- Device Specifications: Device model, Android OS version, unique device identifiers, and network connection status for compatibility and stability.
- Diagnostic Logs: Crash logs, error diagnostics, and system performance metrics to troubleshoot bugs and improve app reliability.
3. Android Device Permissions & Usage
To provide core dealership features, Trato Dealer Pro requests specific device permissions on your Android device:
| Permission | Reason & Purpose in App |
|---|---|
CameraCAMERA |
Allows you to take real-time photos of vehicles, capture inspection images, and scan documents/receipts directly inside the app. |
Photos & Media StorageREAD_MEDIA_IMAGES, READ_EXTERNAL_STORAGE |
Allows you to select and upload existing vehicle photos, customer KYC files, or inspection PDFs from your device storage. |
Bluetooth & LocationBLUETOOTH_CONNECT, BLUETOOTH_SCAN, ACCESS_FINE_LOCATION |
Required strictly to discover, pair with, and print receipts/invoices on portable Bluetooth thermal printers. Location permissions are required by Android OS solely for Bluetooth device scanning and are never used to track your physical location. |
Internet AccessINTERNET, ACCESS_NETWORK_STATE |
Enables synchronization of vehicle stock, customer records, and invoices with secure TratoMart cloud servers. |
We do not collect sensitive sensor or media data without your explicit runtime permission, and we never sell your permission-accessed data.
4. How We Use Your Information
We use the collected information for the following legitimate business purposes:
- To enable vehicle stock management, digital invoicing, document scanning, and thermal printing.
- To authenticate your login sessions and protect your dealership records.
- To calculate vehicle profitability, daybook balances, and customer ledger summaries.
- To provide technical support and notify you of critical application updates.
- To maintain system security, detect fraud, and comply with regulatory requirements.
5. Data Sharing and Disclosure
We may share information only under these necessary conditions:
- Service Providers: Trusted cloud infrastructure and database providers that assist in hosting and operating our platform under strict confidentiality agreements.
- Legal Compliance: When required by law, subpoena, or government authority to comply with legal processes or protect our rights and user safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, where user data is transferred subject to this Privacy Policy.
6. Data Security
We implement industry-standard technical and organizational security measures:
- All communications between the mobile application and our servers are encrypted using Transport Layer Security (HTTPS / SSL).
- Access to personal and business data is restricted to authorized personnel and protected by secure authentication mechanisms.
7. Data Retention & Account Deletion Policy
We retain your personal and business data for as long as your account remains active or as necessary to provide services and comply with statutory obligations.
You have the right to request the deletion of your account and all associated data at any time. To submit a request:
1. Send an email to tratomart@gmail.com with the subject line "Account Deletion Request".
2. Specify your registered phone number, dealership name, and registered email address.
3. Following verification, all your account records, customer details, and uploaded media will be permanently deleted from our active database within 30 days.
You can also review full instructions on our Data Deletion Request Page.
8. Children's Privacy
Trato Dealer Pro is an enterprise application designed for automotive professionals and dealerships. It is not intended for use by children under the age of 18 (or 13). We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect app enhancements or legal requirements. Any modifications will be posted here with an updated "Last Updated" date.
10. Contact Us
If you have any questions or privacy inquiries, please contact our team: